Privacy Policy

1. What We Collect

APP 3 -- Collection of personal information

We collect the following personal information:

Through our contact form:

• Name
• Email address
• Phone number (if you choose to provide it)
• Service interest (which of our services you're enquiring about)
• Your message

Through our website (automatically):

• Page views, device type, browser type, and approximate location (city-level)
• Referral source (how you found our website)
• Cookie data (see Section 7)

We only collect personal information that is reasonably necessary for our business functions -- responding to your enquiry and improving our website.

What this means: We only collect what we need to respond to your message and make our site better. Nothing more.

2. How We Use Your Information

APP 6 -- Use or disclosure of personal information

We use your personal information for the following purposes:

• Responding to enquiries: We use your name, email, and message to reply to your contact form submission.
• Service delivery: If you become a client, we use your contact details to manage your project and communicate about deliverables.
• Website improvement: We use analytics data to understand how visitors use our site so we can make it more useful.
• Service-related communications: If you opt in, we may send you updates relevant to your project or service interest. You can opt out at any time.

We will not use your personal information for any purpose other than those listed above without your consent.

What this means: We use your information to answer your message and make our site better. That's it. No spam, no selling your data, no surprises.

3. Who We Share It With

APP 6 + APP 8 -- Use, disclosure, and cross-border disclosure

We share your personal information with the following third-party services, solely for the purpose of operating our website and delivering our services:

We do not sell your personal information. We do not share it with advertisers, data brokers, or any party not listed above.

These third-party services process your data on our behalf under their own privacy policies and data processing agreements. They do not use your data for their own purposes.

Cross-border disclosure: As noted above, some of our service providers operate outside Australia. By using our website and submitting your personal information, you consent to the transfer of your data to these countries for the purposes described.

What this means: A few trusted services help us run the website. They process your data on our behalf -- they don't use it for anything else. We never sell your information.

4. How We Protect Your Data

APP 11 -- Security of personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

Our security measures include:

• Encryption: All data transmitted between your browser and our website is encrypted via HTTPS (TLS).
• Access controls: Only authorised personnel have access to personal information, and only for the purposes described in this policy.
• Third-party security: We select service providers that maintain appropriate security standards and data processing agreements.
• Regular review: We review our security practices regularly and update them as needed.

When personal information is no longer needed for the purposes for which it was collected, we take reasonable steps to destroy or de-identify it.

What this means: Your data is encrypted and only accessible to authorised people. We don't keep it longer than we need to.

5. Your Rights

APP 12 + APP 13 -- Access to, and correction of, personal information

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Request deletion of your personal information (where we are not required by law to retain it).

To exercise any of these rights, email us at hello@compound-co.com.au or use our contact form. We will respond within 30 days.

If you're not satisfied: If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

We encourage you to contact us first so we can try to resolve your concern directly.

What this means: You can ask to see, change, or delete your data anytime. Email us at hello@compound-co.com.au. If we can't sort it out, you can complain to the OAIC -- Australia's privacy regulator.

6. Automated Decision-Making

We do not currently use automated decision-making processes that significantly affect you. No algorithms score your enquiry, filter your message, or determine what services we offer you. Every enquiry is read and responded to by a person.

If this changes in the future, we will update this policy and notify you in accordance with APP 1.7 transparency obligations (effective December 2026).

What this means: A human reads your message and replies. No bots making decisions about you.

7. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site.

Types of cookies we use:

• Essential cookies: Required for the website to function (e.g., form submission handling). These cannot be disabled.
• Analytics cookies: Used by Google Analytics to collect anonymous usage data (pages visited, time on site, device type). You can opt out via Google's opt-out tool.

How to manage cookies: You can disable cookies in your browser settings. Note that disabling essential cookies may affect the functionality of our website.

What this means: We use cookies to make the site work and to understand how people use it. You can turn off analytics cookies in your browser settings if you prefer.

8. Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page.
• Post a notice on our website if the changes are material.

The latest version of this policy is always available at compound-co.com.au/privacy.

What this means: If we change something important, we'll update this page and let you know.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, contact us:

• Email: hello@compound-co.com.au
• Contact form: compound-co.com.au/contact

For our full terms of service, see our Terms of Service.